HR Can Save Digital Transformations By Focusing On The Employee Experience
HR Technologist, January 10th, 2020
January 10, 2020,
Volume 262, Issue 2
Wipro's findings suggest that leadership changes aren't translating into the innovation and transformation payoffs that shareholders, employees and other stakeholders are seeking, writes Rajan Kohli, President of Wipro Digital
"Digital Transformation and customer experience have become synonymous, and rightly so. Focusing on your customers as their needs and desires change is both smart and inevitable. As organizational resources have been focused in this area, this has created a yawning gap between the customer experience that organizations offer and the experience their employees receive..."
Read More ...