Mobilized associates plus RFID-based inventory smarts drive higher customer satisfaction and sales
"The 2019 holiday season saw a rush of consumers taking advantage of new, more convenient options such as checking out via mobile tablets or buying-online and picking up in-store or curbside (BOPIS). But what happens when those items aren't ready as promised?
Sixty-three percent of consumers will walk away from a brand forever or at a minimum consider an alternative. Enhancements in the Oracle Retail platform allow store associates to stay informed and ready to help customers anywhere in the store and inventory is easily tracked and ready for distribution, so pick-up promises are met. The result - happy customers, staff and increased same-store sales..."
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