Welcome again to On-Call, The Register's Friday frolic through readers' memories of support jobs that had odd endings.
This week, meet "Larry," who once worked for a company that we won't name. Just understand that this firm is a big name in the business IT world. You don't need to have the powers of a seer to figure this one out.
Larry was running a project to replace the laptops in an entire division of 500 staff, and decided to split the deal between two PC makers.
Users were mostly happy with their shiny new laptops, but one user brought theirs to Larry to report it wasn't working. This machine - well and truly still under warranty - was making the kind of noises that suggested a storage drive had died.