When asked to explain the meaning of a Technology Operating Model in layman's terms, a former colleague of mine remarked pithily: 'Well, it's the way we do stuff around here'. In the years that have passed since, I have not yet been able to come up with an alternate description that so perfectly marries precision with brevity.

The longer form definition describes it as the way the Information Technology department operates, internally and externally. It encompasses how the department executes and interacts with its customers, how it delivers products and services, and the governance that underpins all its activities.

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