ITSM is a process-based approach to managing IT services, and it can be used to support an enterprise's business objectives.
With the right technology-enabled ITSM strategy in place, businesses can improve their overall performance and better meet the needs of their customers. However, investing in tools and technology plays only one part in the process.
Adopting best practices to use these tools effectively for the desired outcomes is equally vital. This article aims to clarify ITSM and its benefits to a business and ITSM best practices in detail, so your business can grow, and you see an increased ROI.
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